We offer a 14-day satisfaction guarantee on all our digital products, subject to conditions.
1. Digital Products
Because our products are digital and delivered immediately after purchase, there is generally no right of withdrawal once you have received access to the Canva templates. By completing the order, you agree that the digital content will be delivered immediately.
2. When is a refund possible?
In exceptional cases, we may consider a refund:
- The product does not work technically and we cannot solve the problem
- The product significantly differs from the description
- A duplicate order was placed accidentally
3. Conditions for refund
To be eligible for a refund:
- The request must be made within 14 days of purchase
- You must be able to demonstrate that the product does not work properly
- You must have given us the opportunity to solve the problem first
Note: a refund is not possible if you have already copied the template to your own Canva account.
4. How to submit a request?
- 1.
Contact us
Send an email to info@emauducation.com with your order number
- 2.
Describe the problem
Clearly explain what is not working, including screenshots if possible
- 3.
Wait for response
We will respond within 2 business days with a solution or decision
5. Refund processing
If a refund is approved:
- The amount will be refunded via the original payment method
- Processing takes 5-10 business days
- You will receive a confirmation email
- Access to the templates will be revoked
6. Exceptions
Refunds are issued at the product level. Once a template has been downloaded, it cannot be returned.
7. Contact
Do you have questions about our refund policy?
Email: info@emauducation.com
Response time: Within 2 business days